Delighting Customers is what we do!

Customer Service Advisors at Gan Direct receive industry-leading training and coaching until they assemble proven ability to manage a high-volume workload in a polite and constructive manner, with a solid record of success in trouble shooting and problem solving. A Customer Service Advisor is a committed team member who consistently achieves customer service goals, productivity and sales targets, while adding significant value to the Company’s commitment of exceeding customer satisfaction.  If you fit this profile, then Gan Direct is the right place for you!

As a Customer Service Advisor, you will be:

• Presenting, promoting and selling Gan Direct products in order to fit the customer’s needs, face to face and over the telephone
• Handling customer needs, enquiries and complaints with efficiency, ensuring that the customer is fully satisfied, offering empowered solutions to customer’s issues
• Explaining policy details to customers, including covers, benefits, services and policy exclusions with utmost honesty and transparency
• Developing strong customer relationships
• Willing to travel to other cities throughout Cyprus when required
• Participating in training sessions for Continuous Learning and Development

Requirements:

• University degree in Business Administration, Economics, or studies in a related field
• Basic Insurance Certificate (PASC) or Insurance Diploma will be considered an advantage
• Minimum 2 years of experience in the customer service and sales field is a must
• Excellent verbal and written communication skills in German and English is required.  Knowledge of Greek will be considered an advantage
• Computer literacy (MS Office:  Word, Excel, Power Point etc.)
• Telephone etiquette and good interpersonal skills
• Energetic, enthusiastic, quick learner
• Sales-target oriented
• Ability to work efficiently under pressure
• Strong organizational and interpersonal skills

Apply Online