Technical Support Assistant (Limassol)

The IT department’s role is to establish and maintain all communication systems and equipment as required by regulations, customers and the company management. This includes systems for communication, computer software and hardware. If you have a passion for technology and innovation, Gan Direct’s IT team is the right place for you!

As a Technical Support Assistant, you will be:

• Installing and configuring computer systems
• Diagnosing and solving hardware and software faults
• Participating in the compilation and maintenance of an accurate record of hardware and software
• Providing daily support to requests over the telephone and email for all PC hardware, software and associated peripherals
• Acting as a liaison and coordinator of all IT-related vendors
• Acting as a liaison and coordinator of all maintenance vendors (Generator, Air-Conditioners, Lifts, Electricians, etc.)
• Performing physical monitoring of services provided by all vendors
• Travelling to company branches; island wide, in order to provide support when required
• Undertaking small projects
• Able to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
• Participating in training and coaching sessions for Continuous Learning and Development

Requirements:

• Technical school leaving certificate or university degree in Information Technology.
• Knowledge of hardware and peripherals
• Knowledge of Networking & Cisco Telephony will be considered an advantage
• Windows Server 2008 configuration
• Knowledge of Java and HTML
• Knowledge of IT Ticketing will be considered an advantage
• Excellent verbal and written communication skills in English and Greek
• Excellent communication and interpersonal skills
• Must have flexibility and adaptability
• Will to learn new technologies and techniques