NEW 24-hour service
DO YOU HAVE HOME INSURANCE?
DO YOU HAVE A SECURITY ALARM SYSTEM INSTALLED?
NEW 24-hour service
Gan Direct excels once again in providing complete Property Insurance by offering the Home Basic Secure Service package for FREE, which connects your security alarm to the associate partner Alarm Signal Monitoring Center.
The service is offered completely free of charge for the first year, to existing and new customers under a Property insurance policy.
The new Home Secure Service operates on a 24-hour basis and allows the direct connection of Gan Direct’s Property policyholders’ security alarm systems with a licensed security Alarm Signal Monitoring Center.
The implemented technology of the collaborating Monitoring Center, in combination with the specialized personnel, ensureS that for each incident, depending on the case and its severity, the required actions will be taken. The actions of the monitoring center are always performed according to International Standards, ensuring the complete and detailed time recording of the actions and reactions of those involved (e.g. Authorities, people of contact, etc.).
Find out more and take advantage of the best offer on the market in price, coverage and service to feel properly safe.
Services
See more details about the individual features
of the Home Secure & Business Secure Service in the table below:
| Service | Home Basic / Business Basic | Home Premium | Business Premium |
|---|---|---|---|
| Alarm monitoring certificate | √ | √ | √ |
| Multiple communication paths | √ | √ | √ |
| SMS/Email response to Alarm signals | √ | √ | √ |
| SMS/Email response to Non-Alarm signals | √ | √ | √ |
| Automated telephone notifications | √ | √ | √ |
| Daily supervision (status report from alarm system) | √ | √ | √ |
| Notifications for maintenance messages | √ | √ | √ |
| Annual walkthrough test of Alarm system | √ | √ | √ |
| Dispatch of patrol services (customer agreement with a third party company is required) | √ | √ | √ |
| 24/7 live monitoring | √ | √ | √ |
| Activity reports | N/A | √ | √ |
| Arming/Disarming notifications | N/A | √ | √ |
| Video verification (when supported by the security alarm system) | N/A | √ | √ |
| Sensor activity report | N/A | N/A | √ |
| Early to open/late to close notifications | N/A | N/A | √ |
Statement
After signing in the client’s Account on Gan Direct’s website under “Account Details”, customers will be able to see their account details together with all available services, and benefit from free services for all “Free 360° Assist Services”.
Changes to the plan
In addition to the specific changes referred to in these Rules, Gan Direct reserves the right to change the plan or the Rules at any time by giving customers an online notice.
Information about the Plan
Customers requiring any information or assistance in connection with the plan can call at 800 5 10 15 (or if overseas on at +357 25 885 885), our customer service team is available 24/7, 365 days a year. Moreover, customers can visit one of our branches between 8am and 6pm, Monday to Friday, excluding bank holidays.
Notices
Any notice under these Rules may be given personally in writing or displayed in our branches and website.
Cancellation
In case of Policy Insurance cancellation prior to its expiration date, Gan Direct reserves the right to terminate the Gan Direct 360° Assist Services with immediate effect.
MOTOR INSURANCE
- Free 24hr FastClaim and 24hr Assistance
- Free Courtesy Car in case of an Accident
- Free Courtesy Car in case of Breakdown
- Free Claim Support Service
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PROPERTY INSURANCE
- Free 24hr FastClaim Assistance
- Free 24hr Home and Business Assistance
- Free 24hr Response Property Assistance
- Instant visit at the scene of the accident
- Save 33% off your existing Policy
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HEALTH INSURANCE
- Free 24hr FastClaim Assistance
- Free 24hr Casualty Care Assistance
- Free 24hr Health Helpline Assistance
- Free 24hr Coordinating Centre
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